Terms of Service

1. Agreement to Terms

By accessing our website at floresautoflow.com or engaging Flores AutoFlow LLC ("Company," "we," "our," or "us") for services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our website or services.

2. Services

Flores AutoFlow provides business automation consulting and implementation services, including but not limited to:

• Automation audits and strategy consulting
• Custom workflow design and implementation
• Lead capture and response automation
• Follow-up sequence automation
• Review generation systems
• Scheduling and booking automation
• Integration of third-party tools and platforms

The specific scope, deliverables, and pricing for each engagement will be outlined in a separate service agreement or proposal.

3. Client Responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide accurate and complete information about your business needs
• Grant necessary access to relevant business systems, tools, and accounts
• Respond to requests for information or approval in a timely manner
• Maintain valid licenses and subscriptions for third-party tools used in automations
• Ensure compliance with applicable laws regarding your use of automated systems (e.g., anti-spam laws, data protection regulations)

4. Payment Terms

Payment terms will be specified in your service agreement. General terms include:

• Invoices are due upon receipt unless otherwise agreed in writing
• Late payments may incur a fee of 1.5% per month
• We reserve the right to suspend services for accounts more than 30 days past due
• All fees are non-refundable unless otherwise stated in your agreement

5. Intellectual Property

Our Property

We retain ownership of our proprietary methods, processes, templates, and any pre-existing intellectual property used in delivering services. You receive a license to use deliverables created for your business, but underlying systems and methodologies remain our property.

Your Property

You retain ownership of your business data, content, branding, and any materials you provide to us. We will not use your proprietary information for other clients without your consent.

Custom Work

Custom automations and workflows built specifically for your business become your property upon full payment, subject to our retained rights in underlying methods and any third-party components.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during our engagement. This includes but is not limited to:

• Business processes and strategies
• Customer data and contact information
• Financial information
• Login credentials and API keys

Confidentiality obligations survive termination of services for a period of two (2) years.

7. Third-Party Services

Our automations often integrate with third-party platforms and services. You acknowledge that:

• Third-party services are governed by their own terms and privacy policies
• We are not responsible for the availability, reliability, or changes to third-party services
• You are responsible for maintaining valid accounts and subscriptions with third-party providers
• Changes to third-party APIs or services may require modifications to your automations (which may incur additional fees)

8. Warranties and Disclaimers

We warrant that:

• Services will be performed in a professional and workmanlike manner
• We have the expertise and resources to deliver the agreed services
• We will make reasonable efforts to ensure automations function as designed

We do NOT warrant:

• Specific revenue increases, cost savings, or business outcomes
• Uninterrupted or error-free operation of automated systems
• Compatibility with future changes to third-party platforms
• That automations will meet requirements not specified in your agreement

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from services shall not exceed the fees paid by you in the six (6) months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for lost profits, data loss, or business interruption

These limitations apply regardless of the theory of liability (contract, tort, or otherwise).

10. Indemnification

You agree to indemnify and hold harmless Flores AutoFlow LLC, its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorney fees) arising from:

• Your violation of these Terms
• Your use of automated systems in violation of applicable laws
• Your infringement of any third-party rights
• Content or data you provide or send through automated systems

11. Termination

Either party may terminate the service relationship:

• With 30 days written notice for ongoing/retainer services
• Immediately if the other party materially breaches these Terms and fails to cure within 14 days of notice
• Immediately if required by law

Upon termination:

• You remain responsible for payment of services rendered through the termination date
• We will provide reasonable transition assistance as specified in your agreement
• Confidentiality obligations continue as specified in Section 6

12. Dispute Resolution

Any disputes arising from these Terms or our services shall be:

• First addressed through good-faith negotiation between the parties
• If unresolved within 30 days, submitted to binding arbitration in Cook County, Illinois
• Governed by the laws of the State of Illinois

Both parties waive the right to participate in class action lawsuits or class-wide arbitration.

13. General Provisions

Entire Agreement

These Terms, together with any service agreements, constitute the entire agreement between you and Flores AutoFlow regarding the subject matter herein.

Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of services after changes constitutes acceptance.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.

14. Contact Information

For questions about these Terms of Service, please contact us:

Flores AutoFlow LLC
Woodridge, IL
Email: info@floresautoflow.com